Återbetalningspolicy

We want our return, refund, and cancellation process to be clear and fair. If you are not satisfied with your purchase, this policy explains your options. Please contact us before sending anything back so we can guide you through the correct process.

Last updated: August 2026

Order cancellations

We understand that you may change your mind after placing an order. You may cancel any unfulfilled items in your order at any time until the item is fulfilled. To do so, log in to your customer account and select the cancel option for your unfulfilled items. Once an item has been fulfilled and processed for shipping, the cancellation window closes, and you will need to follow our standard return process upon delivery.

Return window

You may request a return within 14 days after delivery of your order. The return window starts on the day your item is delivered and is not extended to account for weekends or holidays. This applies to all fulfilled products purchased on Smart Picks Fun, unless an exception is listed below. If you are a consumer in the European Union, you also have a statutory 14-day right of withdrawal from the date you receive the goods.

Return shipping & restocking fees

Flat-rate return shipping: Standard eligible returns are charged a flat return shipping fee of €4.00 EUR (approximately $4.66 USD). This fee is deducted from your refund. After your request is approved, you will receive a prepaid return shipping label.

Free return shipping for damaged, defective, or incorrect items: If your item arrived faulty, damaged, or incorrect, return shipping is free. The flat-rate fee does not apply.

0% Restocking Fee: We do not charge any restocking fees on returned items.

How to request a return

We offer a self-serve returns portal for your convenience. To start a return, follow these steps:

  1. Log in to your account — Visit our Returns Portal. Enter your email address to receive a six-digit verification code (no password required).
  2. Select your items — Click the order that you want to submit a return for, select the item(s), and choose a return reason.
  3. Wait for approval — We will review your request and reply within 1 business day(s) with return instructions and a prepaid return shipping label.
  4. Ship the item — Pack the item securely and drop it off using the provided tracked shipping method. Keep your tracking number and proof of postage.

Important: Do not send items back before receiving our return confirmation and label. Returns sent without prior approval or to the wrong address may not be processed.

Return label validity

Once we issue a prepaid return shipping label, you must use that label to ship the item within 14 days of the date it is issued. If the label is not used within 14 days, it expires automatically and the return process is closed completely. We will not reopen an expired return or issue a replacement label after that point, except where required by mandatory consumer law.

Return conditions

To be eligible for a full refund, returned items must be:

  • Unused and in the same condition as when you received them
  • In original packaging, with all tags and accessories included where possible
  • Free of signs of wear, damage caused by the customer, or missing parts

Items that are returned in a used, damaged, or incomplete state may be subject to a partial refund or may be declined, depending on the condition.

Final sale & items that cannot be returned

Please note that customers cannot request returns or cancellations for final sale products. The self-serve portal will automatically mark these items as ineligible for return.

For health and safety reasons, the following items cannot be returned once opened or used, unless they arrive faulty, damaged, or incorrect:

  • Sealed hygiene products that have been opened after delivery
  • Personal care items that have been used
  • Products that have been customized or personalized to your specifications

Refund process and timeline

Once we receive and inspect your returned item:

  1. We will email you within 3 business days to confirm whether the refund is approved.
  2. Approved refunds are issued to your original payment method.
  3. Refunds typically appear in your account within 5–10 business days after approval, depending on your bank or payment provider.

If you have not received your refund within 14 days of our approval email, please check with your bank first, then contact us at support@smartpicksfun.com.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, size, or variant, please return the original item for a refund and place a new order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue (the item, packaging, and any visible damage)
  • A brief description of the problem

We will review the issue and respond within 1 business day(s). Depending on the situation, we will offer a full refund, a replacement, or another suitable solution. You will not be required to pay return shipping for items that arrived faulty, damaged, or incorrect.

Late or missing refunds

If you expected a refund and have not received it:

  1. Check your bank account or credit card statement again — some providers take time to process refunds.
  2. Contact your bank or payment provider, as there may be a processing delay on their end.
  3. If you have waited more than 14 business days after our approval email, contact us at support@smartpicksfun.com and we will investigate.

Consumer rights

This policy does not limit any mandatory consumer rights under applicable law. If you are a consumer in the European Union, you are entitled to a statutory 14-day withdrawal period for online purchases. Any provisions in this policy that provide more favourable terms than mandatory law will apply in addition to your statutory rights. For dispute resolution, the European Commission provides an online platform at https://ec.europa.eu/consumers/odr.

Contact

For questions about returns, refunds, or your order:
Email: support@smartpicksfun.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Germany time
Or use our Contact page.

Operator: Hayawanati, Weißenburgstraße 41A, 97082 Würzburg, Germany